Every time I go to restock my face cream at the cosmetics vendor, inevitably the sales ladies point out the fact my skin is particularly dry. Oh wait, not just dry, they say, they are also seeing signs of crow’s feet and — gasp! — some dark circles under my eyes. They masquerade as skincare health professionals with fancy dermatology equipment to properly diagnose the ills of my skin. All this, of course, so they can sell me the magic anti-wrinkle cream. And do I buy it? I do. (Dang it, you weak-willed creature.)
I recently read a book titled, Winning the Story Wars by Jonah Sachs, who pinpoints this trend over the last hundred years of advertising coined “inadequacy marketing.” He summarizes this form of storytelling as follows:
“Inadequacy stories encourage immature emotions like greed, vanity, and insecurity by telling us that we are somehow incomplete. These stories then offer to remove the discomfort of those emotions with a simple purchase or association with a brand.”
The first step in adequacy marketing is to create anxiety.