Churches are expected to provide products and services, where worship styles, start times, and preaching methods are supposed to cater to our individual wants and needs — we expect perfection, and when it inevitably doesn’t happen, we create conflict.
Our desire to critique and confront everything we view as being wrong, combined with our insatiable appetite for drama, has created the perfect environment for controversy. Since we’re the customers, we assume we’re always 100 percent right — or should be treated as though we are — even when we’re not. Church leaders now spend more time trying to placate parishioners than they do facilitating world-changing ministry. ... Theologians and pastors seemingly make a living disagreeing with one another. Instead of being a gospel of unification, we use Jesus to divide and conquer.