LAST MONTH we surrendered. We finally cancelled service on our home landline.
Despite the growing expense of traditional home phone service, we’d kept it this long for the same reasons that many people in rural America must. For one thing, cell phone connectivity was very weak at our house. To make a voice call you had to stand next to an upstairs window. And cell phone service goes away entirely when the electric power goes out at the tower. Where we live, the telephone lines are underground and unaffected by weather, which comes in handy when, in the dead of winter, an ice storm knocks out the power and you need to order a propane delivery.
So we kept our landline service, even when the quality deteriorated and dropped calls became a regular annoyance. Finally, a few months ago, they put up another cell tower somewhere near us that somewhat improved the connection, so we pulled the plug.
This isn’t just one rural family’s story. The 19 million Americans (14.5 million of us rural) who depend on landline service because of no or limited broadband access have for several years been the targets of a concerted campaign by Big Telecom to shed its landline phone business. The companies hope to use the transition to a wireless and digital future to wriggle their way out from under 80 years of regulatory history mandating universal service. Toward this end, they have worked through state legislatures, petitioned the Federal Communications Commission and even, according to consumer groups’ complaints to the FCC, simply refused to maintain and repair the existing landline network, all with the goal of eliminating their legal obligation to connect even the poorest and remotest American households.