If I hadn’t been so concerned about what I was going to say to the vet when the receptionist answered the phone, I would have heard the receptionist tell me loud and clear that I was through to a dental practice.
I hadn’t listened. In not listening I got everything I said wrong.
In the business I am in, of ministry and pastoral care, listening is such an important thing. I can prepare all the fancy theology and exegesis imaginable but if I don’t listen I might be getting it all wrong and embarrassing myself in the process.