the public

Customer Service 101

Photo by Daniel Acker/Bloomberg via Getty Images

Customer examines myriad soft drink choices in a NJ Wal-Mart. Photo by Daniel Acker/Bloomberg via Getty Images

Imagine a Catholic Church that stopped catering to its tiny cadre of old male bishops and heard instead the cries of its people. Or a fundamentalist movement that stopped defending its franchise by nonsensical attacks on evolution and modernity, and instead took Scripture seriously.

Imagine a conservative Christian movement that dropped its relentless assault on women's rights and instead sought a fresh vision of family and values. Or a progressive movement that listened to people, rather than lecturing them.

Too many "providers" — in politics, business and religion — come across as having a low opinion of their constituents. People tend to be good judges of what matters to them. Voters know this recession better than their would-be leaders seem to know it. Believers seem to take their faith more seriously than those institutions that seek to enroll them as members.

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