Memphis' Congregational Health Network has become a model for how hospitals and faith communities can work together.
Two days after the Boston Marathon bombings, Boston Medical Center chaplain Sister Maryanne Ruzzo was checking on staffers who’d been caring for the injured when she received a page. A bombing victim wanted to see her.
The bedside was fraught with worry. A woman in her 30s had lost a leg to amputation as surgeons deemed it unsalvageable. Still suffering multiple injuries, she was now heading into surgery again, knowing she might wake up with no legs at all.
Ruzzo stood among the woman’s parents and siblings and did what she does best: listen. She heard their fears, including concern for the woman’s husband, who was being treated at a different hospital and who also might lose a leg to amputation. Then she prayed.
“Other people might not want to feel the pain and say, ‘Oh, it’s going to be fine,’” said Ruzzo, the Archdiocese of Boston’s coordinator of Catholic services at BMC. “We just try to be present and listen to them. … I prayed for the surgeons and the nurses.”
In a week when Boston hospitals cared for more than 170 bomb victims, staff chaplains were suddenly in great demand. They moved calmly from emergency departments to waiting rooms and employee lounges, offering a compassionate ear and much-needed comfort to anxious patients, family members and staffers.
Unlike patients who have a choice about getting the flu shot, many health care workers didn’t have a say this year.
For the first time in Rhode Island, hospital and nursing home workers were told to roll up their sleeves, and hundreds of hospitals in other states have similar policies.
“No one likes to be coerced, and there were some people who objected,” says Virginia Burke, CEO of the Rhode Island Health Care Association, which provides skilled nurses and rehabilitation workers to the state’s nursing homes. “My fear when the mandate came out was we’d lose workforce. To my delight, that hasn’t happened.”
But more than 1,000 workers filed a petition to oppose the directive.